Frequently Asked Questions

  • 1. How do I schedule a cleaning?

    It is simple to schedule a cleaning on our BOOKING PAGE. No calling necessary, but we would still love to hear from you.

  • 2. How quickly can I schedule a cleaning?

    If you need a cleaning within a 24 hour window, please give us a call at 800-552-5997 or send us an email at contact@instamaids.com and we will get back to you within 30 minutes.

  • 3. What areas do you serve?

    Take a look at where we serve HERE.

  • 4. How can I pay?

    We use Stripe. It's an excellent payment processor that will not charge you for the cleaning until after it's done. We will send you an email receipt as soon as the charge is made.

  • 5. Do you offer gift cards?

    Yes, we do and they can be found HERE!

  • 6. What is your 100% guarantee?

    If you are not completely satisfied with your cleaning, simply let us know within 24 hours, and we will resend a crew to touch up any areas that were missed at no cost to you.

  • 7. Do your maids bring their own supplies?

    Yes, our maids come prepared with all the necessary supplies and equipment to make your home shine. Do let them know when they arrive if you prefer that they use your own equipment instead.

  • 8. If I book a recurring cleaning, will I get the same teams?

    Yes, we have structured our scheduling to make sure you get the same maids every time.

  • 9. What is a deep cleaning?

    A deep cleaning is when your place needs extra work. If you have not had your house professionally cleaned in the last two months, it is best to get a deep clean to make sure your home will be looking great.

  • 10. Can you clean when I am not home?

    Yes, we can. Simply give us a ring at 800-552-5997 and we can make that arrangement for you!

  • 11. Do you clean on the weekends?

    Yes, we do! Please visit our BOOKING PAGE to see all available time slots.

  • 12. What is your cancellation policy?

    If you cancel on the day of the cleaning, there will be a $50 charge.